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Price List

Memberships

Economy; Classic; Individual

SERVICES

working hours

non-working hours

1. On-location visit (standard – without response time constraint)

36.00 BGN plus VAT per hour. Billed in one-hour increments!

49.00 BGN plus VAT per hour. Billed in one-hour increments!

2. . On-location visit (express – within 4 hours of the phoned request for service)

49.00 BGN plus VAT per hour. Billed in one-hour increments!

59.00 BGN plus VAT per hour. Billed in one-hour increments!

3. Remote support with a specialized remote support application via the Internet – during working hours 

20.00 BGN plus VAT per hour. Billed in one-hour increments!

 

4. Complete computer system support and preventive measures (Includes: operating system reinstallation, drivers installation, computer cleaning, software installation) 

50.00 BGN plus VAT per hour – up to 2 hours

70.00 BGN plus VAT per hour. Billed in one-hour increments!

5. Initial installation, setup and training for Mistral products as well as computer configurations, POS systems, network devices, etc. Performed on location.

29.00 BGN plus VAT per hour. Billed in one-hour increments!

49.00 BGN plus VAT per hour. Billed in one-hour increments!

6. Installation setup and training for Mistral products at the Mistral Software Ltd. office or via the Internet.

20.00 BGN plus VAT per hour. Billed in

49.00 BGN plus VAT per hour. Billed in one-hour increments!

7. Installation, reinstallation and setup of operating system or other software (only free or licensed copies), as well as out of warranty repair of computers, monitors, mobile devices, scales, barcode scanners, displays, printers, and safes at the Mistral Software Ltd. office

30.00 BGN plus VAT per hour. Billed in one-hour increments!

49.00 BGN plus VAT per hour. Billed in one-hour increments!

8. Installation, reinstallation and setup of the operating system

120.00 BGN plus VAT

190.00 BGN plus VAT

9. Warranty maintenance of devices purchased from Mistral Software Ltd. at the Mistral Software Ltd. office

Free

49.00 BGN plus VAT per hour. Billed in one-hour increments!

10. On-location warranty maintenance of devices purchased from Mistral Software Ltd.

36.00 BGN plus VAT per hour. Billed in one-hour increments!

49.00 BGN plus VAT per hour. Billed in one-hour increments!

11. Replacement equipment rental – computers, monitors, kitchen and label printers, scales, and barcode scanners

10.00 BGN plus VAT per every 24 hour period.

 

12. Replacement equipment rental – touchscreen monitor, POS terminals

15.00 BGN plus VAT per every 24 hour period.

 

13. Replacement equipment rental – mobile terminals with barcode scanner or mobile restaurant POS devices

70.00 BGN plus VAT per every 24 hour period.

 

14. Database entry

0.50 BGN per item and 0.90 BGN per recipe plus VAT

0.70 BGN per item and 1.20 BGN per recipe plus VAT

15. Cabeling with FTP e5 - cable (labor + cables excluding cable grooves) – if cable grooves are needed the value of the grooves is added to the overall cabling price

1.00 BGN per meter plus VAT

 

16. Database transfer from outside sources

150 BGN plus VAT

 

17. Consulting – project planning, system development and installation.

Free